UA-91404984-1
 
Lantevasin Sales Enablement              
An ENTJ Company
        +1 (513) 884-8623      North America
+44 (0) 7508 369 331                    EMEA
 
 
 
 

Customer Experience Transformation


"People will forget what you said. People will forget what you did.

But People will Never Forget How You Made Them Feel"

- Maya Angelou

Customer Experience has become at the forefront of Organisations large and small. With the evolution of technology and social media, no longer is NOT putting the customer first acceptable.

The impact on an organisations business success, short, and long term, is dependent on a customers' experience.

We provide a wide variety of services and bespoke programmes to get your organisation in the right mindset to provide 'GREAT CUSTOMER EXPERIENCE'.

 

Customer Experience Audit

The first step in understanding where your organisation is positioned on Customer Experience is a staff audit. We interview and/or survey your staff to understand where they are at as it relates to customer experience and provide you with an assessment and recommendations report


Customer Experience Internal Flight Planning

Our Customer Experience Flight Planning workshops are where we take an internal look on what your Customer Flight Path is. Mapping all of the customer touch points and evaluating where you are at, so proactive change can be made. The end result is not only having a 'game plan for success' but our workshops also breakdown departmental silos, getting everyone on the same route to success for the organisation.


Customer Experience External Flight Planning

Through a series of interviews and surveys based on queries generated from the Customer Experience Internal Flight Planning workshops, we now measure what your customers feel and provide a gap analysis so the organisation can pinpoint those areas that it can make the greatest impact on customer experience and commercial impact.


Customer Experience Programme Development

After the internal and external analysis is complete, we can develop a bespoke programme to be embedded into your organisation. This programme can consist of training, customer experience handbooks, tools development, guideline documents, etc. all to support the Customer Experience Transformation that the organisation is supporting.